How can you help us, help you?
- Please check information across our websites first, use the search feature at the top to help.
- If your enquiry is about bus, train or tram services. For example service levels, complaints or tickets, check the latest information and contact the operator directly.
Still need our help?
We offer several different ways for you to contact us.
Social Media - Twitter
Telephone - 0345 303 6760
Email - Please fill in the Contact Form below
Write To - Customer Services, PO Box 9421, Birmingham, B19 3TR
Customer Services Opening Times
- Monday to Friday 8am – 6pm (except Wednesday 10am – 6pm)
- Saturday 9am - 1pm
- Sunday and Bank Holidays – Closed
If your enquiry is urgent or time sensitive then it will be quicker to call us.
For travel pass enquiries we aim to reply within 2 working days. For all other public transport enquiries we aim to reply within 10 working days.